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Typical pictorial box shown above that is supplied with these sorts
of models. It is suitable be given as gift and of course to add to
your own collection as well.
All our packing is dedicated to making sure your model reaches you
in perfect condition and we buy in special long boxes to make sure
it does. We clearly print your address on and make it water proof.
All delivery's carry a return address and also our website logo as
well to prevent straying in the postal system. This year 2 missing
parcel only one out of hundreds posted.
We only offer 1 shipping choices using First Class Air Mail. We ship
WORLDWIDE and delivery is guaranteed in 4 Weeks Maximum. (usually
takes only 2 weeks)
Returns
We have a very friendly return policy. If you are not satisfied with
your products, we will accept returns up to 30 days after you
receive them, provided that the item and the box it came in are in
new condition. We cannot accept returns without the original product
box and all included packaging materials, accessories and parts. In
the case of the larger items like the Starter Sets, and Complete
Airport Set, we cannot accept a return on parts - we must receive
the entire set. In cases of airport accessories sets with many small
parts, often these parts come in small plastic bags. Please ensure
all parts are included and tape or otherwise re-seal the bags.
If you need to return anything and it is in new condition and within
the 30 day window, simply contact us to inform us of the return.
Please do not send returns back to us without contacting us first.
In most cases, we do not charge a restocking fee like many other
companies do, so you will get a full refund for the price of the
returned product(s). In the case of special order items, there is a
restock fee of 10%. Please be aware that in all cases, we are unable
to refund the original shipping cost and the return shipping cost.
Damaged Products
If you receive a damaged product we will submit a carrier insurance
claim on your behalf and we will then replace the damaged product.
Please contact us to inform us of the damage so we can start the
process. Please note that due to UPS restrictions, we cannot process
damage claims for damaged product boxes.
Our Customer Service Promise to you
We will replace the model FREE in the unlikely event it goes missing
in transit.
Full
money back GUARANTEE if the model purchased fails to impress (minus
restocking fees)
We
pride ourselves as having the best Customer Support Services online.
We
will give you a unique and enjoyable online shopping experience with
friendly and effective services.
Payment Info
We
use Paypal as our payment processor, it's enable you to make payment
by using major credit cards or bank accounts. We accept most major
credit cards like Visa, Master Card, Amex & Discover.
Please allow 1-2 days for your orders to be verified fraud-free
before being processed.
Your
credit card will show charge from PAYPAL~TWINPRODIGY
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